FAQ

A. You may place your order up to one year in advance. Monarch butterflies are usually available for release April through October and sometimes longer.  During butterfly season we sell out quickly, so it’s a good idea to order as early as possible to assure that butterflies will be available for your event.

 A. Your butterflies will arrive one day before your event, usually by 10:30 am.

A. The number of butterflies you order is up to you. There are sold by the dozen. The more butterflies you release, the more breathtaking the moment. There are many options. You may choose a mass release, where a large number of butterflies are released all at once, from one release container.  You may also choose an individual release, where each guest releases a butterfly.  

A.  Your butterflies will arrive one day before your event, in most cases.  There must be someone home to receive the package. Packages usually arrive before 10:30 am.  The butterflies should be brought inside and put in a cool dark place, away from direct light.  You will want to open the package for inspection and check the ice pack in the box.  If the ice pack is not frozen, it will need to be replaced with an other frozen ice pack.  Do not put butterflies in the refrigerator or freezer as they can die within minutes. Butterflies should be kept cool until about an hour before the release. Only 20-30 minutes is needed if the temperature outside is hot.

A. We ship live butterflies using FED EX priority overnight Shipping.  Live butterflies are placed in glassine envelopes, and then put comfortably in a softly padded box.  That box is then placed in an insulated cooler box with an ice pack, so that the butterflies stay cool and comfortable for their trip.  Live butterflies must be kept cool until about one hour before the release.  This keeps them calm and healthy in a dormant type state.

A. Yes, at Farfalla Butterfly Company we guarantee that our butterflies will arrive alive and healthy.  Please inspect upon arrival.  If upon inspection you find that butterflies did not survive we must be notified immediately and the butterflies must be returned to us. Refunds for any expired butterflies will be issued within 20 days of return. Instructions must be followed carefully to assure that the butterflies stay alive and healthy until release.  Remember that they must be brought inside as soon as they arrive.  Outdoor weather conditions may cause butterfly deaths especially heat.  Upon bringing the Monarchs inside please inspect the box and butterflies.  Be sure that the ice pack is still frozen.   If not it must be replaced immediately with another Ice pack or a bag of ice, then place butterflies in a cool dark place inside the home.  This will keep them calm and in a dormant type state.  The butterflies must be kept cool until about 1 hour before the release. 

A. Yes, arrangements can be made for local pick-up.  Local pick-ups are by appointment only.  A pick-up time must be scheduled in advance and there is a $7.00 fee for local pick-ups.  We provide a cooler and ice pack to keep your butterflies calm until it is time for the release.